Extensions
Every team member has their own internal number, voicemail and keys. A desk phone, a browser, a computer, or all three.
What it replaces
The cabinet, the technician, and the ticket
A traditional phone system is a machine sitting on your premises. It ages, it breaks down on a Monday morning, and the smallest change goes through someone who has to visit or bills you for a callout.
- No more hardware to depreciate or replace
- No more waiting to add an extension or change a schedule
- No more outages when the server room overheats
- Your settings survive an office move
What's inside
Four building blocks, and everything else follows
The greeting
A voice menu, opening hours, a queue, a forward to whoever's on call. The path is drawn, not programmed.
Numbers
Yours, ported to us, or local numbers in about a hundred countries. Each one points wherever you want, and that changes in two clicks.
On-call duty
A switch anyone can flip from their phone. The path changes branch, with no configuration to touch.
The difference that matters
You depend on nobody to make a change
This is the point we're most emphatic about: whatever can be set, you set it yourself. We don't sell a package of administration hours, because none is needed.
- An exceptional closing schedule, two minutes
- An extension to create for a new hire, two minutes
- A number to redirect to another department, two clicks
Further reading
On the same subject
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Dial plans
Build the path of your calls like a flowchart: 26 modules for the greeting, hours, queues and IVR. No line of code.
See the page
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IVR
Build your IVR by drawing it: an announcement, keys, and every choice leads where you want. No ticket, no technician.
See the page
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The softphone
Receptionist mode, CRM actions written into your tool, drag-and-drop transfer, calls taken with you on mobile. Windows, macOS, browser.
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Pricing
A one-off setup fee, then a subscription that depends on your usage, your capacity and your numbers. No price per extension.
See the page
Article
Remote work: one number, wherever the team is
A scattered team doesn't need everyone handing out their personal mobile number. It needs the company number to ring in the right place, without the customer knowing where the answer is coming from.
Read the article
Article
A voice menu that helps, instead of getting people lost
Press 1, press 2, press 3... The voice menu has a bad reputation, and it's often deserved. Here's how to turn it into a shortcut instead of a maze.
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A virtual phone system, priced on your volumes
Tell us how many calls you need to handle at once, and which countries you call. We'll come back with a figure.