How it gets built
Four decisions, in this order
Hours answer before the menu does
No point offering a choice at 10 pm. A time condition sends the call to the menu during the day, and to an announcement the rest of the time.
The announcement is typed, not recorded
You write the text, a text-to-speech voice reads it, you listen and correct it. Nobody likes recording themselves, and it shows.
Every key leads where you want
An extension, a group, a queue, voicemail, an external number. One key per destination, connected with the mouse.
What isn't planned for is planned for anyway
The caller who presses nothing, the one who presses the wrong key: every case has its own output, and you decide where it leads.
What makes a good menu
Short, and one that traps nobody
Menus that annoy people all share the same flaws: too many choices, vague labels, and no way to reach a human.
- Three or four choices at most, stated in order
- The most requested choice first, not the most logical one for you
- Always an exit to a human, or to a checked mailbox
- The emergency number before the menu, never after
Quote
Your greeting, built with you
Describe a typical day and how you want calls spread out. We'll show you the setup before you decide on anything.