Odoo integration
Included everywhere, no exceptions
Of the eleven providers compared in this series, six have no official Odoo integration, and the other five reserve it for a higher plan or only cover part of it. Ours is in every one of our plans.
Our method
Where the information on this page comes from
We looked for an official Odoo integration at Zoom Phone: their integrations page lists Salesforce, Microsoft Teams, Slack, Zendesk, Avaya, Mitel, never Odoo. Their app catalogue, filtered on the CRM category, doesn't show Odoo either.
The information on Zoom Phone below comes from their pricing page, their built-in AI page and their support plans, accessed on 21 September 2026. Check them at the source, ours as well as theirs, before deciding.
At a glance
Axivox and Zoom Phone, on our respective public pages
| Axivox | Zoom Phone | |
|---|---|---|
| What it is | A cloud phone system, publisher of the software | The telephony module of the Zoom platform, sold on its own or bundled with Zoom Workplace |
| Billing model | No per-user subscription: setup, a fixed call plan (20 €/month within the European Economic Area, 40 €/month outside the EEA), reserved capacity, numbers. The detail | Subscription per user, per month. Their page shows $16 to $24.50 on an annual commitment, but that plan only covers calls to the United States and Canada: for an international plan, their own page points to a quote, with no price shown. Their price list |
| Entry-level offer | 20 €/month of call credit within the European Economic Area, 40 €/month for the rest of the world, regardless of your number of users | No free plan found for telephony itself |
| Odoo integration | Included in every plan, built and maintained by us | None found: missing from their integrations page and their app catalogue filtered on CRMs |
| Where your call analysis runs | With our own local, private AI, on our servers in Europe. The detail | Three documented options: processing on their own systems only, or with Anthropic models via AWS (default for European accounts), or with third-party models including possible processing in the United States |
| Technical support | An engineer who runs the platform, no tiers | Figures-backed commitments across 5 plans: from 1 hour (acknowledgement of a critical incident) to 30 minutes on their highest tier |
What we looked for and didn't find
No official Odoo integration
No feature-by-feature table this time: there's nothing to put next to it. What we found outside their official pages: community modules published on Odoo's app store by independent developers, not by Zoom. It's neither maintained nor supported by them.
In fairness
Support that gives figures
In fairness, their support commitments are among the most precise we found in this series of comparisons: response times given in figures by severity level, with a service target advertised up to 95%. That's not nothing, even without an Odoo integration behind it.
Our strengths, measured across this series
Why choose Axivox
Odoo documentation
Named by Odoo itself
Odoo's official documentation names only three verified providers worldwide: Axivox, DIDWW and OnSIP. None of the other ten providers in this series appear there.
Transcription and summary
Local, private AI, included
With us, it runs on our own infrastructure, in Europe, included in every plan. Several providers in this series charge extra for it, or don't say where it runs.
Billing
A fixed plan, not a price per head
20 € or 40 € of call credit a month, whatever your headcount. Most of the providers compared here bill per user, per month.
The detail of our support and our twenty-five years in the trade.
Our expertiseAt Axivox
Six points where we are precise
Your numbers are ported
You keep your own numbers, and we handle the paperwork. No one has to notify their contacts of a number change.
Zero-touch provisioning
For Snom and Yealink, the phone comes out of the box, gets plugged in, and pulls its configuration on first boot.
Your desk phone too
A click on an Odoo record picks up and dials your desk phone, no softphone to open. No headset, no computer required.
Three sites, on three continents
Europe in Paris, Asia in Singapore, North America in Hillsboro. Your system is hosted on the site of your continent.
Our own local AI, no detour
Recording, transcription and summarising run on our own infrastructure, in Europe, with no model to choose. No outside AI service ever hears your calls.
Two softphones, one record
Odoo's softphone or ours, whichever each person prefers. Both feed the same integration, so the same customer record.
Your checklist
Eight questions to ask on both sides
Here are the questions whose answers change your bill and your day-to-day life with Odoo. They apply to any provider, us included. Ask for the answers in writing.
- Does the Odoo integration exist officially, or only for Salesforce, Teams and Zendesk?
- Which Odoo versions and hosting types are covered (Online, Odoo.sh, Community)?
- Where does the analysis of my calls run, and can I choose the option that stays in Europe?
- What is billed per user, and what isn't?
- Does the softphone also work outside Odoo, for extensions that don't need it?
- Which physical phones can I plug in, and am I required to buy a specific brand?
- Who answers when I call support, and can they see my call traces?
- What happens when I leave: do my numbers and my Odoo history go with me?
Quote
Let's price your move, Odoo included
Give us your number of users, your simultaneous calls and your Odoo edition. We'll come back with a figure to compare against your current plan.