Track record
Over 25 years in the trade
We've been doing voice over IP since its early days. The pitfalls of a network, a carrier or a phone: we've already run into them.
Why us
Four things you can't outsource
Support
An engineer on the line
Whoever answers you has access to the logs, the call traces and the monitoring. They won't ask you to reboot your router.
Control
We write the platform
The interface, the routing, the integrations: it's our code. A specific request doesn't run into a supplier's catalogue.
Operations
Our own calls run on it
Our own telephony runs on the platform we sell you. A fault bothers us before it bothers you.
The day it matters, you talk to someone who knows your setup.
25+years of VoIP
1single point of contact
Support
What happens when you call
Your call reaches a team that runs the platform every day. They see your calls, your signalling traces and the state of your servers.
- A diagnosis based on evidence, call by call
- Access to call traces, down to the network packet if needed
- And if the fault is ours, we say so
In practice
Experience is the list of known pitfalls
Three faults we recognise from a mile off
A phone system rarely goes down for a dramatic reason. It goes down because a carrier changed a setting, because a phone model handles a renegotiation badly, or because a firewall cuts a stream after thirty seconds.
These cases aren't learned from documentation, they build up over years. That memory of past faults comes with the platform.
References
Customers who have stayed for over ten years
They trust us with their telephony, some for over ten years.
Quote
Ask us the question that worries you.
The one your current carrier never answered. We'll tell you if we know how to handle it, and how.