Axivox/Use cases/Restaurant
Use cases · Restaurant

Service doesn't stop to answer the phone.

During service, nobody is free to pick up. And yet every missed call is an empty table.

The starting point

What you live with today

During service, nobody is free to pick up. And yet every missed call is an empty table.

What usually gets in the way

  • The phone rings in the middle of prep, and nobody can answer
  • Half the calls are questions about hours and the address
  • Two venues, two numbers, and a team juggling both
The setup

How we settle it

A time condition, an announcement, a voice agent. Nothing to touch during service, and everything changes between two seatings.

Hours answer themselves

A time condition knows your service times and your closing days. Outside them, an announcement gives the information, with nobody's phone ringing.

A voice agent for bookings

It takes the request, the date, the party size, and transfers when the situation goes beyond that.

An announcement instead of a question

Address, hours, parking: what gets asked a hundred times a week is said once, in an announcement.

Several venues, one phone system

Each address keeps its number and its dial plan, and management stays in one interface.

The result

What it gives, once it's in place

Bookings are taken during service, and questions about hours get answered without anyone leaving the floor.

Pendant le service, l'agent vocal prend la réservation et la transmet, sans mobiliser personne en salle.During service7:40 PM"A table for four, tonight?"voice agent, in natural languageBooking sent throughCovers4Time20:30NameM. DuboisNo one left the floorOpening-hours questions are answered by an announcement
The gains

Four visible differences

Service

The phone no longer interrupts service

Calls are taken, routed or handled without pulling anyone off the floor.

Bookings

One fewer missed table

The 7:30 pm call no longer falls through.

Repetition

Common questions answer themselves

Hours, address, exceptional closure: one announcement is enough.

Multi-site

Two addresses, one administration

Each venue keeps its identity, you keep a single interface.

Every missed call during service is an empty table.

0lost call
2addresses, 1 interface
The announcement library: hours, exceptional closures, hold message.
The announcement library: hours, exceptional closures, hold message.
In the interface

Your announcements, in one place

Hours, exceptional closures, hold message: your announcements live in one place and change without us.

Hours, announcements and voice agents are documented screen by screen.

Open the guide
Quote

The phone shouldn't cost you a table.

Tell us your service hours and your booking volume. We'll show you what a voice agent takes off your hands.

Get a priced quote now

Five more fields, and we'll reply with an amount instead of a question.

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Response within one business day. Without the price fields, we'll call you back to talk it through.