Reachability
The company number always finds someone
Several mobiles ring together, with no need for the customer to know which one to call.
The starting point
What you live with today
A field-based business has nobody sitting behind a desk. Calls have to find people where they're working.
What usually gets in the way
- The company number rings in an empty office
- Everyone gives out their personal mobile, and customers call whoever they like
- A quote request lands in voicemail and nobody calls back
The setup
How we settle it
A call group and a three-key menu. That's it, and it can be changed from a phone, on site.
A call group instead of one extension
The company number rings several mobiles at once. Whoever's free first picks up.
The softphone on everyone's phone
The team calls and answers under the company number, without exposing their personal line.
A short menu at the greeting
Quote, ongoing job, emergency: three branches, three different destinations, no needless waiting.
Visual voicemail
Messages are read as a list, with their transcript, from the job site just as from the office. They no longer sit in an answering machine, and the e-mail still goes out for those who'd rather find it there.
The result
What it gives, once it's in place
The company number rings several mobiles at once, and whoever's free first picks up, wherever they are.
The gains
Four visible differences
Privacy
The personal mobile stays personal
Business calls go through the company number, both ways.
Quotes
A request no longer gets lost
It shows up in the message list, transcribed, and gets handled between two appointments without having to listen to the rest.
Emergencies
The urgent call skips the queue
A dedicated branch in the menu, going straight to whoever is on call.
The phone system follows the people, not the desks.
3mobiles ringing
1public number
In the interface
Ringing the whole team
Several extensions ring together, or one after another: it's your call, and it changes in a minute.
Call groups, the softphone and voicemail are documented screen by screen.
Open the guideFurther reading
On the same subject
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Virtual phone system
A hosted business phone system, no cabinet in a closet: extensions, greeting, queues and numbers are set from a browser.
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The softphone
Receptionist mode, CRM actions written into your tool, drag-and-drop transfer, calls taken with you on mobile. Windows, macOS, browser.
See the page
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Virtual number
A virtual landline, mobile, national, shared-cost or toll-free number, in 100 countries. Order it online and choose where it rings.
See the page
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IVR
Build your IVR by drawing it: an announcement, keys, and every choice leads where you want. No ticket, no technician.
See the page
Quote
How many quote requests slip through today?
If you don't know, that's the first figure we'll show you. Thirty minutes is enough.