Odoo integration
Included everywhere, no exceptions
Of the eleven providers compared in this series, six have no official Odoo integration, and the other five reserve it for a higher plan or only cover part of it. Ours is in every one of our plans.
Our method
Where the information on this page comes from
8x8's main site refused automated reading of its pricing and reliability pages on every attempt, including the day this page was written. We don't copy figures found on third-party comparison sites and present them as coming from 8x8: what we couldn't read ourselves is flagged as such.
The information on 8x8 below comes from their developer portal, their documentation on voice analytics and their documentation on support, accessed on 21 September 2026. Check their pricing directly on 8x8.com before deciding: we couldn't read it.
At a glance
Axivox and 8x8, on our respective public pages
| Axivox | 8x8 | |
|---|---|---|
| What it is | A cloud phone system, publisher of the software | An American cloud phone system, with a built-in contact centre |
| Billing model | No per-user subscription: setup, a fixed call plan (20 €/month within the European Economic Area, 40 €/month outside the EEA), reserved capacity, numbers. The detail | Not directly verifiable: their pricing page blocked every one of our reading attempts. Check it yourself on 8x8.com |
| Odoo integration | Included in every plan, built and maintained by us | None found: missing from their developer portal, which nonetheless lists over twenty named official integrations |
| Transcription and tone analysis | Included in every plan, by our own local, private AI | "Speech Analytics": transcription and emotion detection combining text and voice-tone analysis |
| Where your call analysis runs | With our own local, private AI, on our servers in Europe. The detail | Not publicly stated: neither the provider nor the location is given in their documentation |
What we looked for and didn't find
No official Odoo integration
No feature-by-feature table this time: there's nothing to put next to it. Their developer portal lists more than twenty official integrations, sorted by use (customer support, automation, security, marketing), Salesforce and Zendesk included. Odoo isn't among them. On Odoo's app store side, no 8x8 module exists either: only generic automation bridges via Zapier or Pipedream connect the two, with no click to call and no record on ring.
Our strengths, measured across this series
Why choose Axivox
Odoo documentation
Named by Odoo itself
Odoo's official documentation names only three verified providers worldwide: Axivox, DIDWW and OnSIP. None of the other ten providers in this series appear there.
Transcription and summary
Local, private AI, included
With us, it runs on our own infrastructure, in Europe, included in every plan. Several providers in this series charge extra for it, or don't say where it runs.
Billing
A fixed plan, not a price per head
20 € or 40 € of call credit a month, whatever your headcount. Most of the providers compared here bill per user, per month.
The detail of our support and our twenty-five years in the trade.
Our expertiseAt Axivox
Six points where we are precise
Your numbers are ported
You keep your own numbers, and we handle the paperwork. No one has to notify their contacts of a number change.
Zero-touch provisioning
For Snom and Yealink, the phone comes out of the box, gets plugged in, and pulls its configuration on first boot.
Your desk phone too
A click on an Odoo record picks up and dials your desk phone, no softphone to open. No headset, no computer required.
Three sites, on three continents
Europe in Paris, Asia in Singapore, North America in Hillsboro. Your system is hosted on the site of your continent.
Our own local AI, in Europe
Recording, transcription and summarising run on our own infrastructure, in Europe. No outside AI service ever hears your calls.
Two softphones, one record
Odoo's softphone or ours, whichever each person prefers. Both feed the same integration, so the same customer record.
Your checklist
Eight questions to ask on both sides
Here are the questions whose answers change your bill and your day-to-day life with Odoo. They apply to any provider, us included. Ask for the answers in writing, price included: we couldn't read it ourselves.
- Does the Odoo integration exist officially, or only for Salesforce and Zendesk?
- Which Odoo versions and hosting types would be covered (Online, Odoo.sh, Community)?
- Where does the analysis of my calls run, and can an outside service access it?
- Does the price shown include calls, or only the platform?
- Does the softphone also work outside Odoo, for extensions that don't need it?
- Which physical phones can I plug in, and am I required to buy a specific brand?
- Who answers when I call support, and can they see my call traces?
- What happens when I leave: do my numbers and my Odoo history go with me?
Quote
Let's price your move, Odoo included
Give us your number of users, your simultaneous calls and your Odoo edition. We'll come back with a figure to compare.