Receptionist mode
Forty presence keys: you see live who is free and who is on a call, department by department.
Two ways of working
Two softphones, both inside Odoo
You call from Odoo two ways: with Odoo's softphone, or with ours. Either way, it's the same Axivox integration that links to your data.
Odoo's softphone
Odoo's official VoIP app. You call, send an e-mail, book a meeting, with nothing else to open besides your Odoo screen.
- Distributed and maintained by Odoo
- Click to call on every number
- The caller's record at the ring
The Axivox softphone
Our own softphone, available as the “Axivox Softphone for Odoo” app, so inside Odoo too, and standalone on the desktop or in the browser.
- From the call: ticket, opportunity, activity, under your name
- Transfer by dragging the call onto a colleague
- The call taken with you on mobile with one tap
The Axivox edge
What our softphone adds on top
Odoo's softphone covers the essentials: calling, seeing the record. Ours adds the moves of a real switchboard extension.
Transfer by dragging
You grab the call and drop it onto a colleague, even a call that's still ringing.
The call on your mobile
One tap moves the call in progress to your mobile, another brings it back to the extension.
Listen, whisper, join
To coach an agent: listen without being heard, whisper an answer to them, or join the call.
Visual voicemail
Your messages listed and transcribed, shared mailboxes included. You read the one that matters, skip the rest.
The right number for the country
The number shown adapts to the country you're calling, or you choose it call by call.
The desk phone
Odoo drives your desk phone too
No need for a softphone to get the benefit of Odoo. From a record, one click makes your desk phone pick up hands-free and dial the number.
- Click to call from Odoo dials out on your desk phone
- A call taken on the desk phone shows up in Odoo like any other
- The record opens and the call is logged, with nothing to touch on the handset
The Axivox integration
It queries Odoo, whichever softphone you use
Under both softphones, the same integration links your telephony to Odoo. It recognises the caller, writes to the thread, and lets the dial plan read your data while the phone rings.
- The record opens at the ring: contact, company or lead
- One note per call in the thread, signed by the agent, with the summary and the tone of the exchange
- Recording and transcript attached to the record
- The dial plan reads an Odoo value and routes accordingly
- Several Odoo instances: every call lands in the right one
The customer's record is open before your colleague has said hello.
2directions
0manual entry
Nothing gets lost
Even the calls nobody picked up
A call answered on a landline, forwarded to a mobile, or not picked up at all: it all shows up in Odoo, on the right contact, with the time and the outcome.
Beyond the CRM
Wherever a call makes sense
The integration doesn't stop at the CRM. Sales, Support, Invoicing: you open the opportunity, the ticket or the record during the call, and schedule an activity without leaving Odoo.
Lower costs, a stable solution and an intuitive interface: Axivox gives us complete independence.
Setting it up
Four steps, half an hour
The setup is the same whatever your Odoo hosting.
You declare your instance
The database address and credentials, once, in the interface.
You link your users
Each extension is matched to its Odoo user.
You choose what shows up
Contacts, companies, leads: it's your call.
You apply it
The pop-up works from the next incoming call.
Your Odoo
Online, Odoo.sh or Community: we cover all three
On Odoo 17, 18 and 19, Enterprise and Community editions.
Odoo Online
Hosted by Odoo
Nothing to install. Both Odoo's softphone and the Axivox softphone work there.
Odoo.sh
Odoo's own platform
Testing and production kept separate. Both softphones work there too.
Community
Self-hosted
The Axivox softphone works there. Odoo's own softphone isn't available on it.
Resources
The videos made by Odoo's own teams
Ten tutorials produced by Odoo: making a call from a record, setting up an extension, following activity.
Mettre en place la VoIP
Introduction aux plans de numérotation
Plans de numérotation avancés
Les files d'attente
Gérer les utilisateurs Odoo dans Axivox
Appareils et intégrations
Messagerie vocale et messages audio
Les conférences téléphoniques
Numéro présenté dynamique
Émettre, recevoir et transférer un appel
Quote
Bring your Odoo, we'll connect the telephony to it.
In a demo, we identify one of your contacts at the ring, live.