A file, not a technical step
Porting a number means asking the carrier that holds it to hand it over to your new carrier. The timeline depends on the country's regulator and that carrier, not on us: we give you the date as soon as it's known, rather than a promise before we have it.
- You provide the documents and confirm the date
- We build the file, submit it and follow up on it
- You don't have to speak to the regulator or your old carrier
Five steps, nothing to improvise
You gather the documents
A recent bill, the exact identity of the account holder, and the full list of numbers. This is where most files get stuck.
We submit the request
To the receiving carrier, which passes it on to whoever holds your numbers today.
The current carrier approves or refuses
A refusal is almost always administrative: a missing document, a name that doesn't match, a contract still running.
A switch-over date is set
It depends on the country and the losing carrier. We tell you as soon as it's confirmed to us.
The switch-over happens
In a slot known in advance, which we schedule outside your business hours.
Everything set up first, switch over after
The day of the switch-over shouldn't require doing anything. Your setup is built, tested with a temporary number, and the path of every number is already described. The number arrives, and lands in the right place.
- The switch-over itself takes only a few minutes
- A temporary forward holds the transition if the timeline requires it
- Nobody works under pressure on the day
Four causes, and three are administrative
The account holder doesn't match
The number is registered to a former director, a company that's been absorbed, or a trading name instead of the legal entity. This is by far the leading cause of refusal, and the first thing we check.
The list of numbers is incomplete
Porting the main line without the group's other numbers leaves some calls with the old carrier. List everything, including numbers that never ring.
A contract is still running, or the address has changed
Porting stays possible during a contract, but early-termination fees may apply: better to know beforehand. An installation address never updated with the current carrier blocks things just as effectively.
Some numbers can't be ported
Special numbers vary by country, as do numbers tied to a technical service rather than a subscriber. This gets checked at the quote stage, before any commitment.
The full process, the two moments where it can be noticed, and what the timelines cover by country.
Read the articleYour numbers aren't a technical detail: they're on your business cards.
Send us the list of your numbers
We'll check what's portable, what needs documents, and tell you exactly what we need from you. The rest is on us.