Spikes
The wave no longer rings into the void
You know how many calls came in, how many waited, and how many hung up.
The starting point
What you live with today
Calls arrive in waves, and cover often depends on someone remembering to do something.
What usually gets in the way
- A hailstorm, and a hundred calls arrive in an hour for three people
- Weekend cover depends on a forward someone forgets to turn on
- The policyholder repeats their policy number on every call
The setup
How we settle it
One switch, one queue, one voice agent: three building blocks your team handles alone, even on a Sunday evening.
A queue that absorbs the wave
Calls are queued with an announcement, distributed according to the rule you choose, and measured.
A voice agent on overflow
When the queue is saturated or closed, the agent takes the request, qualifies the claim and triggers a callback.
On-call duty on a switch
The person on call flips the switch from their phone. No configuration to change, no risk of forgetting to flip it back.
The policyholder's record at the ring
The contact is identified in Odoo before you pick up, with their policies and open claims.
The result
What it gives, once it's in place
On-call duty becomes a switch the whole team can see, and nights are covered by a voice agent instead of an answering machine.
The gains
Four visible differences
Nights
Sunday evening's claim gets taken
Qualified by a voice agent, with a callback scheduled, instead of a message on an answering machine.
On-call duty
No more forgotten forwards
A switch instead of a manual step. You turn it on, turn it off, and see it.
Context
The file is open before the greeting
The policyholder no longer has to recite their policy number.
A wave of claims shouldn't depend on who remembers to turn on a forward.
1switch
24/7coverage
In the interface
On-call duty, in one click
A switch, visible to the whole team, instead of a forward that nobody remembers to turn off on Monday.
On-call duty, queues and reports are documented screen by screen.
Open the guideQuote
Your next storm is being prepared right now.
Tell us how you handle a wave of claims today. We'll show you what it looks like with on-call duty on a switch.