Authenticated phones
A phone only retrieves its configuration after authenticating with a certificate. Nobody can impersonate one of your extensions.
Monitoring
We see the fault coming
Every server, every link and every service is measured continuously. When a value drifts out of range, an alert goes to our team, often before you've noticed anything at all.
- Calls in progress, registered extensions, the state of every machine
- Thresholds that trigger an alert, not a monthly report
- A probe that spots a dead audio direction during the call
An incident caught in time isn't an incident.
19machines monitored
24/7active alerts
Our sites
Three sites, on three continents
Your phone system is hosted on the site for your continent, and your extensions register there. For your outgoing calls, traffic is spread across several carriers per destination, and the route is chosen on every call.
- Europe in Paris, Asia in Singapore, North America in Hillsboro
- Several carriers per destination outbound, chosen on every call
- Databases are replicated continuously
Let's also say what this doesn't cover: a carrier going down switches over new outgoing calls, not ones already in progress. And your incoming numbers are hosted with a specific carrier: if that's the one that goes down, those numbers stay unreachable until service is restored.
Security
Six protections active at all times
Two-factor authentication
On the admin interface, on top of the password. And you can see the list of your open sessions, with the option to revoke them.
Attack blocking
Repeated login attempts are blocked automatically, without ever cutting off a client site that's already registered.
Protected recordings
Stored on our servers, accessible from your interface, never handed off to a third-party host.
Encrypted communications
Signalling and audio can be encrypted end to end across the network, including for the softphone.
Verified backups
Replicated, and above all actually restored: a backup that's never been restored isn't a backup.
Further reading
On the same subject
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GDPR
Recording, transcription and analysis of your calls on our own private servers in Europe, with no external AI. You choose what gets recorded.
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Call recording
Record your calls, listen to them from the interface and read their transcript. The models that analyse them run on our servers, in Europe.
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Our expertise
We've built and run our own platform ourselves for over 25 years. When you call support, you're talking to someone who knows it.
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Article
A call where you only hear on one side: the five causes
One-way audio is the most common fault in IP telephony, and it is almost always the same culprit: something on the path of the sound, not the signaling.
Read the article
Article
Three firewall settings that break phone calls
Almost every IP telephony fault blamed on the network comes down to one of these three settings, and two of them are turned on by default.
Read the article
Quote
An infrastructure under our own control, right up to the transcript.
Recording, transcription and translation of your calls run on our own infrastructure, with no external AI. The only exceptions: integrations and conversational AI agents.