Authenticated phones
A phone only retrieves its configuration after authenticating with a certificate. Nobody can impersonate one of your extensions.
Monitoring
We see the fault coming
Every server, every link and every service is measured continuously. When a value drifts out of range, an alert goes to our team, often before you've noticed anything at all.
- Calls in progress, registered extensions, the state of every machine
- Thresholds that trigger an alert, not a monthly report
- A probe that spots a dead audio direction during the call
An incident caught in time isn't an incident.
19machines monitored
24/7active alerts
Our sites
Three sites, on three continents
Your phone system is hosted on the site for your continent, and your extensions register there. For your outgoing calls, traffic is spread across several carriers per destination, and the route is chosen on every call.
- Europe in Paris, Asia in Singapore, North America in Hillsboro
- Several carriers per destination outbound, chosen on every call
- Databases are replicated continuously
Let's also say what this doesn't cover: a carrier going down switches over new outgoing calls, not ones already in progress. And your incoming numbers are hosted with a specific carrier: if that's the one that goes down, those numbers stay unreachable until service is restored.
Security
Six protections active at all times
Two-factor authentication
On the admin interface, on top of the password. And you can see the list of your open sessions, with the option to revoke them.
Attack blocking
Repeated login attempts are blocked automatically, without ever cutting off a client site that's already registered.
Protected recordings
Stored on our servers, accessible from your interface, never handed off to a third-party host.
Encrypted communications
Signalling and audio can be encrypted end to end across the network, including for the softphone.
Verified backups
Replicated, and above all actually restored: a backup that's never been restored isn't a backup.
Quote
An infrastructure under our own control, right up to the transcript.
Recording, transcription and translation of your calls run on our own infrastructure, with no external AI. The only exceptions: integrations and conversational AI agents.