Remote work raises a simple question: how do you stay reachable on the company number when you're not at the office? The wrong answer is handing out your personal mobile. The right one is forwarding the business number.
The number follows the person, not the place
With a softphone, the desk extension fits inside a computer or a mobile phone. Same number, same directory, same rights, at home as at the office. The customer calls the company number, the person answers from home, and nothing gives it away.
Ringing in several places, in order
A call can ring the desk extension, then the mobile, then voicemail, in whatever order you set. The employee stays reachable on a single public number, and their private number is never given out.
What the customer shouldn't see
They shouldn't know who is where. A well-configured switchboard gives the same experience whether the team is together or scattered: same greeting, same connection, same number shown on outgoing calls.
- The softphone: the desk extension, at home
- Ordered forwarding: desk phone, then mobile, then voicemail
- The private number that stays private
- The same greeting, wherever the team is
Remote work isn't decided by hardware, but by the call flow. Once it's set up, where the answer comes from stops being a question.
Remote work is settled in the dial plan, not in the hardware, and once set up it's forgotten about.
Talk to us about itIs your team scattered and reachable however it happens?
Tell us who needs to stay reachable and how, we'll build the ordered forward that keeps a single public number.