What you can connect
Odoo
The customer's record opens before you pick up. The call logs itself in the contact's thread, with its transcript and analysis. You call with one click from Odoo.
An agent that picks up for you
It answers in your name, understands the request, qualifies and transfers it. At times when nobody can take the call, or as a first filter.
Query your system during the call
A dial plan module calls your API and uses the answer to decide what happens next. Order number, balance, availability: whatever your system knows, the call can use.
The time you no longer spend looking things up
Without an integration, every call starts with a lookup: who is this, what have we already told them, where does their file stand. That lookup happens while the person waits on the phone, and it happens again on every call.
- The record arrives before you pick up, not after
- The call leaves a trace with nobody typing it in
- What was said is summarised and filed in the tool your team already has open
Using another tool?
Tell us which one. The API request module already covers most cases, and we'll tell you if yours is one of them.