Pick the one that looks like you
Privilege comes before convenience.
A firm can't afford a call to be lost, or to reach the wrong person. Both are settled in the dial plan.
A claim doesn't know your office hours.
A broker lives on being reachable, and calls arrive in waves: the weekend storm, the Sunday-evening water damage.
Reachable from the job site, without giving out a mobile.
On a job site, nobody is waiting behind a desk for the phone to ring, and a missed quote call is a lost quote.
Service doesn't stop to answer the phone.
During service, nobody is free to pick up. And yet every missed call is an empty table.
A call center is run on what you can see.
A call floor is run on what you can see. The queue, agent status and the week's numbers sit in the same interface as everything else.
Three problems, whatever the trade
The setups differ, the symptoms don't. When we take over an installation, it's almost always the same three issues that come up.
- The call that rings into the void because nobody planned what happens after five rings
- The message discovered too late, once the customer has already called elsewhere
- The number that depends on one person, and fails the day that person is out
Your trade isn't on the list?
Describe a typical day to us. We'll tell you how we'd set it up, and if we're not the right tool, we'll say that too.