Odoo integration
Included everywhere, no exceptions
Of the eleven providers compared in this series, six have no official Odoo integration, and the other five reserve it for a higher plan or only cover part of it. Ours is in every one of our plans.
Our method
Where the information on this page comes from
We looked for an official Odoo integration at Dialpad and found none: Odoo doesn't appear in their app catalogue, in their contact-centre integrations page, or in their FAQ. The address built on the pattern of their other official integrations returns a page not found.
The information on Dialpad below comes from their pricing page, their app marketplace and their AI page, accessed on 21 September 2026. Check them at the source, ours as well as theirs, before deciding.
At a glance
Axivox and Dialpad, on our respective public pages
| Axivox | Dialpad | |
|---|---|---|
| What it is | A cloud phone system, publisher of the software | An American cloud phone system, with its own AI |
| Billing model | No per-user subscription: setup, a fixed call plan (20 €/month within the European Economic Area, 40 €/month outside the EEA), reserved capacity, numbers. The detail | Subscription per user, per month: $15 (Standard) or $25 (Pro) on an annual commitment, more on a monthly one. Enterprise tier by quote, annual commitment mandatory. Their price list |
| Entry-level offer | 20 €/month of call credit within the European Economic Area, 40 €/month for the rest of the world, regardless of your number of users | A 14-day free trial |
| Odoo integration | Included in every plan, no extra charge | None found: missing from their app catalogue, their integrations page and their FAQ |
| Transcription and summary | Included in every plan, by our own local, private AI | Live transcription, summaries and sentiment analysis via their proprietary model, "DialpadGPT" |
| Where your call analysis runs | With our own local, private AI, on our servers in Europe. The detail | Not publicly stated: no geographic location given on their AI page |
What we looked for and didn't find
No official Odoo integration
No feature-by-feature table this time: there's nothing to put in the Dialpad column. Their app catalogue lists Salesforce, Zendesk, HubSpot and sector tools, never Odoo. The address they use for their other official integrations (on the pattern of Google Workspace's or Microsoft 365's) doesn't exist for Odoo.
What we found outside their official pages: third-party connectors via Zapier or Make, and a browser extension not published by Dialpad that adds a call button in Odoo. It's neither maintained nor supported by them: ask the question before relying on it.
In fairness
What they do well, outside Odoo
We're not downplaying what they do well elsewhere: their proprietary AI transcribes live, summarises the call and gauges the tone of the conversation, and their voice server relies on language understanding to route callers by intent rather than a simple touch-tone tree. None of that, as far as we know, writes into your Odoo.
Our strengths, measured across this series
Why choose Axivox
Odoo documentation
Named by Odoo itself
Odoo's official documentation names only three verified providers worldwide: Axivox, DIDWW and OnSIP. None of the other ten providers in this series appear there.
Transcription and summary
Local, private AI, included
With us, it runs on our own infrastructure, in Europe, included in every plan. Several providers in this series charge extra for it, or don't say where it runs.
Billing
A fixed plan, not a price per head
20 € or 40 € of call credit a month, whatever your headcount. Most of the providers compared here bill per user, per month.
The detail of our support and our twenty-five years in the trade.
Our expertiseAt Axivox
Six points where we are precise
Your numbers are ported
You keep your own numbers, and we handle the paperwork. No one has to notify their contacts of a number change.
Zero-touch provisioning
For Snom and Yealink, the phone comes out of the box, gets plugged in, and pulls its configuration on first boot.
Your desk phone too
A click on an Odoo record picks up and dials your desk phone, no softphone to open. No headset, no computer required.
Three sites, on three continents
Europe in Paris, Asia in Singapore, North America in Hillsboro. Your system is hosted on the site of your continent.
Our own local AI, in Europe
Recording, transcription and summarising run on our own infrastructure, whichever site hosts your system. No outside AI service ever hears your calls.
Two softphones, one record
Odoo's softphone or ours, whichever each person prefers. Both feed the same integration, so the same customer record.
Your checklist
Eight questions to ask on both sides
Here are the questions whose answers change your bill and your day-to-day life with Odoo. They apply to any provider, us included. Ask for the answers in writing.
- Does the Odoo integration exist officially, or only for Salesforce, HubSpot and Zendesk?
- Which Odoo versions and hosting types are covered (Online, Odoo.sh, Community)?
- Where does the analysis of my calls run, and can an outside service access it?
- What is billed per user, and what isn't?
- Does the softphone also work outside Odoo, for extensions that don't need it?
- Which physical phones can I plug in, and am I required to buy a specific brand?
- Who answers when I call support, and can they see my call traces?
- What happens when I leave: do my numbers and my Odoo history go with me?
Quote
Let's price your move, Odoo included
Give us your number of users, your simultaneous calls and your Odoo edition. We'll come back with a figure to compare against your current plan.