Law firm
Privilege comes first
Each partner has a direct number, the front desk screens, and no call goes unrecorded in the file.
Dial plans
The path of your calls, drawn with your mouse
Describe your greeting in one sentence: the assistant builds it, creates the announcements that are missing, and shows you the diagram without touching your current plan until you confirm it. Then you fine-tune it with your mouse, connect the outputs, change your mind. No line of code, and no call to us.
- The AI assistant lays down the first version from your description
- Twenty-six modules, from a simple greeting to fully custom
- One plan serves several numbers
- Editable as many times as you need
Features
Four reasons to trust us with your telephony
A complete system, worldwide coverage, a monitored infrastructure and twenty-five years in the trade. Every claim has its own page, with the details.
Simplicity
Your teams administer it, without us
Extensions, numbers, queues, recording, softphone: the full list of what you set yourself, in seconds and without a ticket.
See the features
Coverage
A local number wherever your customers are
A hundred countries covered, porting for your current numbers, and a porting file we build for you.
See the coverage
Trust
Monitored, redundant, and compliant
Three sites, several carriers, an alert before the incident. And a transcript that runs on our own servers, never out on the Internet.
See the infrastructure
Experience
Over 25 years in IP telephony
We write the platform, we run it, and it's an engineer who answers when you call support.
See our expertise
What you call from
Your extension, on whichever device you want
The same number, the same directory and the same rights, whether you pick up on a desk phone, in a browser, or from our softphone.
- Any SIP device. We follow the standard, so your current phones can stay.
- Zero-touch provisioning on Snom and Yealink: the phone configures itself the first time it starts up.
- In the browser, nothing to install: voice runs over WebRTC on a secure WebSocket, audio is encrypted end to end on the network.
- The Axivox softphone on Windows and macOS, with supervision keys, click to call, visual voicemail and your on-call switches. A call in progress moves to the mobile with one tap, and comes back the same way.
Queues
Distribute the calls, then measure what it gives
Six distribution strategies, permanent agents or ones who log in on demand, and above all a way to know what's happening: who answers, how fast, and what got lost.
Wallboard
The screen the whole room watches
Calls waiting, the oldest one, agents available, in real time. One link per queue, to display on a wall screen with nobody having to log in.
See queues and statistics
Distribution
What time it rings
Volume hour by hour and day by day. This is the report that tells you how many people you need on the phone at 9 am, and how many at 4 pm.
See the distribution
Performance
What each agent handled
Answer rate, sessions, transfers, unanswered calls, average caller wait. Enough to coach a team, not just grade it.
See agent performance
Unanswered
What you missed
Abandoned calls, how long they waited before hanging up, and the time of day they cluster at. That's where the lost revenue is.
See unanswered calls
Advanced modules
The dial plan doesn't just ask your software a question. It grills it.
This is the part nobody expects from a phone system. Not one question: a genuine interrogation. The path of a call chains requests to your software, keeps every answer, and uses it to decide what happens next. No development, and no need for us to step in.
- Query your software while the phone rings, through its API or directly in Odoo, and get the answer back.
- Keep the answer as a variable and reuse it further on: in an announcement, in the displayed name, in an alert e-mail.
- Route on that value, with as many branches as you have cases, on an exact match or a regular expression.
- Track what happens: a debug module writes to a timestamped log, available for seven days.
Integrations
Your telephony talks to your software
Two native integrations, configured in the same interface as everything else, with no third-party connector to maintain. Odoo's own sales teams use Axivox every day, on four continents, and recommend it to their customers.
Odoo, both ways
The caller's record opens as the phone rings, the call is logged on the lead, and a click in Odoo dials it from your extension.
- Used by Odoo's own teams, and recommended by them
- Record pop-up on the incoming call: contact, company or lead
- Click to call from any Odoo screen
- The call and its duration logged in the activity
- Several Odoo instances per customer, each with its own rules
- Odoo queried during the call, to route on your data
Trunks AI, the agent that picks up
Drop a voice agent into your dial plan like any other module. It answers, understands, qualifies, and hands off to a human when it should.
- Greeting and qualification in natural language, day and night
- Transfer to the right team with the context of the conversation
- Booking appointments and answering common questions
- Queue overflow instead of a lost call
- Your voice, your script, your transfer rules
References
They trust us
Law firms, SMEs and international groups, across a dozen countries.
Use cases
The same core, very different trades
A law firm, a broker, a tradesperson, a restaurant, a call center: nobody gets the same calls. Here's how each one organizes.
Broker
Claims, any time of day
On-call duty switched on with one toggle, an AI agent at night, and the client's record open before the greeting.
Tradesperson
Reachable from the job site
The landline rings on the mobile, the quote calls itself back to mind, and no customer falls through the cracks.
Restaurant
Service never stops for the phone
Opening hours built into the dial plan, bookings taken by the voice agent, automatic callback.
Call center
The wait, visible live
A live wallboard, per-agent reports and call recording, with no separate ACD software.
Demo
Thirty minutes to see what it would look like for you.
Tell us how your calls flow today, and what's bothering you about it. You leave with the diagram of your future routing and a price.