The SIP standard, no whitelist
Any SIP phone or software registers with us, whatever the brand. You're not required to buy any particular model.
Our stance
What this page doesn't contain
You'll find plenty of “them versus us” tables online. We don't publish one: we don't run the other product, its editions keep changing, and we'd be judge and party. A false claim about a competitor doesn't help you decide.
So this page describes how we work ourselves, then lists the questions that make the difference in daily use. Ask them on both sides, and ask for the answer in writing.
The price
What we bill, and what we don't
Our invoice has four lines, and it always reads the same way: a one-off setup fee; then, every month, your actual usage, the capacity you reserve in simultaneous calls, and your numbers.
- No per-extension subscription: one more colleague doesn't change the amount
- Capacity is sized on your calls at the same time, always far fewer than your extensions
- Minutes are billed on actual use, by the destinations you call
- The line-by-line detail is on the pricing page
We don't publish a ready-made grid: a single figure would be wrong for almost everyone. The structure of the calculation, though, is public.
Daily use
What gets handled without opening a ticket
The path of your calls is drawn with the mouse: a greeting, a menu, opening hours, a queue, a forward to the on-call line. Extensions, numbers and hours are set in the same place, by your own teams.
- An exceptional closure, two minutes
- An extension for a new hire, two minutes
- A number redirected to another department, two clicks
- None of it goes through us, or through an integrator
We don't sell a block of administration hours, because none is needed.
On our side
Six points we're precise about
Zero-touch provisioning
For Snom and Yealink, the phone comes out of the box, gets plugged in, and fetches its configuration the first time it starts up.
Your numbers are ported
You keep your own, and we're the ones who build the file. Nobody has to warn their customers about a number change.
The extension on the computer
An app on Windows and macOS, or the same extension in a browser tab, with no install and no admin rights.
Three sites, on three continents
Europe in Paris, Asia in Singapore, North America in Hillsboro. Your system is hosted on your continent's site.
Analysis of your calls stays in Europe
Transcription and analysis run on our own infrastructure, in Europe, whichever site hosts your system. One exception, flagged as such: the optional voice agent relies on an external service.
Your checklist
Eight questions to ask on both sides
Here are the questions whose answer changes the bill and the daily experience. They apply to any provider, us included. Ask for the answers in writing, and compare the writing.
- What's billed per extension or per user, and what isn't?
- What can I change myself, and what goes through a ticket, an integrator or a reseller?
- Does the quoted amount include calls, or just the platform?
- Where is my data hosted, and where does the analysis of my conversations run?
- What phones can I plug in, and am I required to buy a particular brand?
- Who owns the numbers in the end, me or the provider?
- What happens at termination: do my numbers leave with me, and under what conditions?
- Who answers when I call support, and does that person have access to my call records?
An answer given verbally and never in writing is already an answer.
Quote
Compare using your own numbers
Give us your simultaneous calls, your minutes and the countries where you want numbers. We'll come back with an amount to set against it.