Odoo integration
Included everywhere, no exceptions
Of the eleven providers compared in this series, six have no official Odoo integration, and the other five reserve it for a higher plan or only cover part of it. Ours is in every one of our plans.
Our method
Where the information on this page comes from
3CX presents itself as software, not a service: you choose to host it with them or on your own infrastructure (Amazon, Azure, Google, or your own servers), and you pay an annual licence for the whole system, based on its simultaneous call capacity, not on your number of users.
The information on 3CX below comes from their price list, their Odoo integration page and their AI transcription page, accessed on 21 September 2026. Check them at the source, ours as well as theirs, before deciding.
At a glance
Axivox and 3CX, on our respective public pages
| Axivox | 3CX | |
|---|---|---|
| What it is | A cloud phone system, publisher of the software, hosted and managed by us | Phone system software, hosted by them or by you, on your own infrastructure |
| Billing model | No per-user subscription: setup, a fixed call plan (20 €/month within the European Economic Area, 40 €/month outside the EEA), reserved capacity, numbers. The detail | By system, by year, based on simultaneous call capacity, not on the number of users. Their price list |
| Entry-level offer | 20 €/month of call credit within the European Economic Area, 40 €/month for the rest of the world, regardless of your number of users | A free edition for up to 10 users, but self-hosted only, with no CRM integration and no physical IP phone |
| Odoo integration | Included in every plan, no extra charge | Documented and real, but missing from the free edition; the exact paid plan required isn't stated |
| Where your call analysis runs | With our own local, private AI, on our servers in Europe. The detail | The administrator's choice: their own engine, or a third-party service (Google, OpenAI, Grok). No geographic location specified |
| Technical support | Direct, from an engineer who runs the platform | No phone line: ticket only, response within 48 hours, during business hours |
The Odoo integration, feature by feature
What each one writes into your Odoo
Their Odoo integration is real and documented, richer on some points than what we found elsewhere in this series. What's missing: transcription doesn't seem to be linked to it, and neither the Odoo versions nor the hosting types are confirmed.
| In Odoo | Axivox | 3CX |
|---|---|---|
| Click to call | From Odoo's softphone, from ours, or from your desk phone | Yes, from Odoo, via a Chrome or Edge browser extension |
| Automatic logging | Every call, including the ones no one picked up | Every call and every chat conversation, on the right contact's record |
| Record opened on ring | Contact, company or lead, with open quotes and last call | Caller identification and automatic record lookup, by name, number or e-mail |
| Unknown contact | The existing record is shown, creating one stays your call | A new Odoo contact can be created directly from their call client |
| Transcription and summary | Included in every plan, by our own local, private AI | Exists at 3CX, but no link established with the Odoo integration on their dedicated page |
| Odoo versions covered | 16, 17, 18 and 19, on a single page | Not publicly stated |
| Hosting covered | Odoo Online, Odoo.sh and Community, by the same integration | Not publicly stated |
| 3CX edition required | None: included everywhere | Missing from the free edition, exact paid tier not stated |
A different pricing structure
Why we don't put a figure next to it
A structural point, not a detail: at 3CX, price follows system capacity, not your headcount. A tier at 8 simultaneous calls already covers, according to them, up to 40 extensions, for a fixed annual amount. Comparing a per-user price to a per-system price wouldn't make sense: it's the same logic as ours, capacity rather than headcount, but applied to an annual licence rather than a monthly service subscription.
Our strengths, measured across this series
Why choose Axivox
Odoo documentation
Named by Odoo itself
Odoo's official documentation names only three verified providers worldwide: Axivox, DIDWW and OnSIP. None of the other ten providers in this series appear there.
Transcription and summary
Local, private AI, included
With us, it runs on our own infrastructure, in Europe, included in every plan. Several providers in this series charge extra for it, or don't say where it runs.
Billing
A fixed plan, not a price per head
20 € or 40 € of call credit a month, whatever your headcount. Most of the providers compared here bill per user, per month.
The detail of our support and our twenty-five years in the trade.
Our expertiseAt Axivox
Six points where we are precise
Your numbers are ported
You keep your own numbers, and we handle the paperwork. No one has to notify their contacts of a number change.
Zero-touch provisioning
For Snom and Yealink, the phone comes out of the box, gets plugged in, and pulls its configuration on first boot.
Your desk phone too
A click on an Odoo record picks up and dials your desk phone, no softphone to open. No headset, no computer required.
Three sites, on three continents
Europe in Paris, Asia in Singapore, North America in Hillsboro. Your system is hosted on the site of your continent.
Our own local AI, no choice to make
Recording, transcription and summarising run on our own infrastructure, in Europe, in every plan. No outside AI service ever hears your calls.
Two softphones, one record
Odoo's softphone or ours, whichever each person prefers. Both feed the same integration, so the same customer record.
Your checklist
Eight questions to ask on both sides
Here are the questions whose answers change your bill and your day-to-day life with Odoo. They apply to any provider, us included. Ask for the answers in writing.
- Is the Odoo integration included, or reserved for a paid edition?
- Which Odoo versions and hosting types are covered (Online, Odoo.sh, Community)?
- Who hosts and who maintains the server: them, or me?
- Where does the analysis of my calls run, and which service processes it?
- Does the price follow my actual capacity, or my headcount?
- Can I call support by phone, or only open a ticket?
- Which physical phones can I plug in, and am I required to buy a specific brand?
- What happens when I leave: do my numbers and my Odoo history go with me?
Further reading
On the same subject
Page
Odoo
Axivox is used by Odoo's own teams and recommended to their customers. Official VoIP app, record pop-up, click to call.
See the page
Page
Pricing
A one-off setup fee, then a subscription that depends on your usage, your capacity and your numbers. No price per extension.
See the page
Page
Virtual phone system
A hosted business phone system, no cabinet in a closet: extensions, greeting, queues and numbers are set from a browser.
See the page
Quote
Let's price your move, Odoo included
Give us your number of users, your simultaneous calls and your Odoo edition. We'll come back with a figure to compare.