Confidentiality
The private mobile stays private
Your partners are reachable on a firm number, not on their personal line.
The starting point
What you live with today
A firm can't afford a call to be lost, or to reach the wrong person. Both are settled in the same place.
What usually gets in the way
- A client's call reaches the front desk, who doesn't know whether it can go through, or to whom
- Partners give out their personal number to stay reachable, and come to regret it
- Nobody knows, the following week, who called and when
The setup
How we settle it
Four modules are enough: an access list, a call group, an extension and a cascade. Nothing that needs an IT specialist.
A direct number per partner
Each partner has their own public number, pointing to their own dial plan. The personal number stays personal.
The front desk screens, without blocking
The plan rings the front desk first. An access list lets the numbers the partner has chosen through directly.
The desk rings, then the mobile
Follow Me rings the desk, then the mobile, then voicemail. One number to give out, for good.
Every call leaves a trace
The call list gives the caller, the time and the duration. Linked to Odoo, it feeds the file directly.
The result
What it gives, once it's in place
The numbers the partner has authorised go straight through, the rest reach the front desk, and nothing rings on a private line.
The gains
Four visible differences
Screening
The front desk stays in control
Except for the numbers the partner has personally authorised to go straight through.
Case file
Every call linked to a file
The call is logged with its duration and linked to the file or department, which simplifies rebilling the client.
On-call duty
Cover switches in one gesture
One switch, and calls go to whoever is on call.
One firm number is enough, and the private mobile is never given out.
1number to give out
0untraced call
In the interface
One number to give out
The desk, then the mobile, then voicemail: you set the order once, and the firm's number is enough for good.
Screening, forwarding and the call list are documented screen by screen.
Open the guideQuote
Your firm has its own habits, and they can be described.
Tell us who should get through directly and who should be screened. We'll show you the matching setup in thirty minutes.