Odoo integration
Included everywhere, no exceptions
Of the eleven providers compared in this series, six have no official Odoo integration, and the other five reserve it for a higher plan or only cover part of it. Ours is in every one of our plans.
Our method
Where the information on this page comes from
Aircall has an Odoo integration built with a partner, Caret IT, published on Odoo's app store. Their pricing page loads amounts by script: our reading couldn't extract them directly, so we don't quote a price we haven't read ourselves.
The information on Aircall below comes from their AI product page, their regional data hosting page and the official listing of their Odoo integration on Odoo's app store apps.odoo.com, accessed on 21 September 2026. Check them at the source, ours as well as theirs, before deciding.
At a glance
Axivox and Aircall, on our respective public pages
| Axivox | Aircall | |
|---|---|---|
| What it is | A cloud phone system, publisher of the software | A cloud phone system, with a built-in call centre |
| Billing model | No per-user subscription: setup, a fixed call plan (20 €/month within the European Economic Area, 40 €/month outside the EEA), reserved capacity, numbers. The detail | Subscription per user, per month, 3 licences minimum. Amount not readable on their page (loaded by script); independent comparison sites report roughly $30 to $50, to verify yourself |
| Entry-level offer | 20 €/month of call credit within the European Economic Area, 40 €/month for the rest of the world, regardless of your number of users | A 7-day free trial, up to 3 numbers, 100 minutes of calls in total |
| Odoo integration | Included in every plan, no extra charge | The connector is included at no cost with any Aircall subscription; the summary and tone analysis require a separate "Aircall AI" subscription |
| Where your call analysis runs | With our own local, private AI, on our servers in Europe. The detail | Storage in Europe for European accounts, but their own page states that "processing happens in Europe when possible", not always |
The Odoo integration, feature by feature
What each one writes into your Odoo
Their connector is real and detailed. The difference mainly comes down to what's included: on their side, the AI that writes the summary and the tone costs extra.
| In Odoo | Axivox | Aircall |
|---|---|---|
| Click to call | From Odoo's softphone, from ours, or from your desk phone | Yes, directly from Odoo |
| Automatic logging | Every call, including the ones no one picked up | Yes, on the Contacts, CRM and Helpdesk modules: ID, duration, direction, missed status, tags |
| Record opened on ring | Contact, company or lead, with open quotes and last call | A contextual card is shown during the call; the exact trigger moment isn't stated on their page |
| Transcription | Attached to the record, included | Not mentioned on their Odoo integration page, unlike summary and tone |
| Summary and tone | A note per call in the thread, generated by our own local, private AI, included | Summary and "customer mood" written into Odoo, but reserved for the Aircall AI subscription, billed extra |
| Odoo versions covered | 16, 17, 18 and 19, on a single page | Coverage split across several modules: 15, 16, 17 separately for self-hosted, 18 and recent online versions for Odoo Online |
| Hosting covered | Odoo Online, Odoo.sh and Community, by the same integration | Odoo Online, Odoo.sh and on-premise, but via two separate installation guides |
| Setup | Four steps in the interface, yourself, half an hour | Goes through their Google Chrome extension: "only this extension is supported" for the browser part |
What is still worth checking
A nuance they write themselves
Their dedicated AI page stays honest about its limits: it states that processing happens "in Europe when possible", not systematically, and that data stored in your region can still be processed elsewhere. That's written in black and white by them, not an assumption on our part.
Our strengths, measured across this series
Why choose Axivox
Odoo documentation
Named by Odoo itself
Odoo's official documentation names only three verified providers worldwide: Axivox, DIDWW and OnSIP. None of the other ten providers in this series appear there.
Transcription and summary
Local, private AI, included
With us, it runs on our own infrastructure, in Europe, included in every plan. Several providers in this series charge extra for it, or don't say where it runs.
Billing
A fixed plan, not a price per head
20 € or 40 € of call credit a month, whatever your headcount. Most of the providers compared here bill per user, per month.
The detail of our support and our twenty-five years in the trade.
Our expertiseAt Axivox
Six points where we are precise
Your numbers are ported
You keep your own numbers, and we handle the paperwork. No one has to notify their contacts of a number change.
Zero-touch provisioning
For Snom and Yealink, the phone comes out of the box, gets plugged in, and pulls its configuration on first boot.
Your desk phone too
A click on an Odoo record picks up and dials your desk phone, no softphone to open. No headset, no computer required.
Three sites, on three continents
Europe in Paris, Asia in Singapore, North America in Hillsboro. Your system is hosted on the site of your continent.
Our own local AI, included everywhere
Recording, transcription and summarising run on our own infrastructure, in Europe, in every plan. No outside AI service ever hears your calls.
Two softphones, one record
Odoo's softphone or ours, whichever each person prefers. Both feed the same integration, so the same customer record.
Your checklist
Eight questions to ask on both sides
Here are the questions whose answers change your bill and your day-to-day life with Odoo. They apply to any provider, us included. Ask for the answers in writing.
- Are summary and tone analysis included, or a separate AI subscription?
- Which Odoo versions and hosting types are covered, and through how many different modules?
- Where does the analysis of my calls run, systematically or only "when possible"?
- What is billed per user, and what isn't?
- Does the softphone also work outside Odoo, for extensions that don't need it?
- Which physical phones can I plug in, and am I required to buy a specific brand?
- Who answers when I call support, and can a plain agent open a case themselves?
- What happens when I leave: do my numbers and my Odoo history go with me?
Quote
Let's price your move, Odoo included
Give us your number of users, your simultaneous calls and your Odoo edition. We'll come back with a figure, transcription and summary included.