You choose what gets recorded
Recording is triggered by the dial plan or per extension. What you don't want kept isn't kept.
Call analysis
It runs on our servers, in Europe
Recording, transcription and analysis of your calls happen on our own private servers, in Europe. No external artificial intelligence service is ever called, and your audio never leaves our infrastructure.
- The processing happens in Europe, whichever site hosts your phone system
- Nothing trains a public model on your data
- Your recordings are stored with us, never with a third party
No external AI service ever hears your calls.
0external AI
100% in Europe
Data residency
Your system on the site for your continent
Your phone system is hosted on the site for your continent, and your extensions register there. Call analysis, though, stays in Europe in every case.
- Europe in Paris, Asia in Singapore, North America in Hillsboro
- The tenant follows the customer's continent
- AI analysis stays in Europe, whichever site is used
The two exceptions
We'd rather name them
This site's live chat, in the bottom right, runs on a model published by Anthropic: what you write there is sent to it. It's a sales tool, separate from the calling platform, and it sees none of your telephony data.
The voice agent relies on an external specialised service. It's optional: you decide whether to turn it on, and for which queues or hours.
What you control
Your data, your rules
Access, rectification, erasure
The rights GDPR gives you are exercised through a single address, and we respond to them.
Encrypted communications
Signalling and audio can be encrypted end to end across the network, including for the softphone.
The privacy policy details the processing, the retention periods and your rights.
Read the privacy policyQuote
Your conversations stay with us, right up to the analysis.
In a demo, we show you where your data lives, and what's recorded or not.