Changing phone systems is frightening for one reason: if the phone goes silent for an afternoon, the business stops. That's why a migration isn't improvised, and why a well-run migration goes unnoticed.
Preparing before the switch
Everything is built in advance, alongside your current setup: extensions, call flows, announcements. We test with a few trial numbers before touching the real ones. The switchover day should be nothing more than flipping a switch, not building something.
Porting, at the right time
Your numbers belong to you and can be ported. The switchover of a ported number has a date fixed in advance with the carrier that holds it. We schedule it for the least disruptive moment, and check the file beforehand, to avoid a last-minute rejection.
Keeping a way back
Until the switchover is confirmed to be working, the old setup stays in place. A forward catches any calls while everything is being checked. Continuity comes before speed.
- The new switchboard built and tested before the switchover
- A porting date chosen and verified
- A backup forward during the transition
- The old line cut only once everything is confirmed
A successful migration is a boring migration: calls keep coming in, customers notice nothing, and on Monday you realize you've already switched carriers.
We run these migrations all year round, and success is measured by nobody noticing a thing.
Talk to us about itPutting off a change for fear of a cut-off?
Give us your installation and your numbers, we'll propose a switch-over plan with no interruption.