When you call someone, they see a number before they pick up. If they don't recognise it, or if it comes from another country, they answer less often. Choosing that number is not an administrative detail; it's a lever for getting answered.
A local number gets answered more often
People answer a number from their own region more readily than a foreign or withheld one. If you call a country often, displaying a local number for that country noticeably increases your answer rate, without changing anything about your team.
The right number for the situation
A sales rep may want to display their direct number so they can be called back, while a switchboard displays the company's general number. The platform lets you choose, phone by phone, and even call by call when that's useful.
Automatic mode, for when you don't want to think about it
You can let the platform decide: if you call a country where you own a number, it displays that number automatically. Your teams have nothing to configure, and the recipient sees a number they recognise.
- Prospecting in a country: a local number for that country
- Sales rep who wants to be called back: their direct number
- Reception and switchboard: the company's general number
The setting can be changed at any time, and the effect shows up in your reports within a few weeks. It's one of the most cost-effective adjustments, and one of the most overlooked.
Setting the outbound caller ID is one of the most cost-effective adjustments, and it takes a few minutes to change.
Talk to us about itYour outbound calls don't get picked up much?
Tell us where your contacts are, we'll tell you which numbers to present to get picked up more often.