Physical phones still matter
A front desk, a workshop, a meeting room, an on-call phone: not everyone works with a headset in front of a screen. The SIP standard is all we need, whatever the phone's brand.
Our stance
What this page doesn't contain
Many companies already work in Microsoft Teams and wonder where to put their telephony. We won't decide for you, and above all we won't describe someone else's product: that would be a claim we can't verify, and it would age badly.
What we can do is ask the real question: where do your numbers come from, who owns them, who answers when it rings, and what can you change without asking permission. The rest of this page answers that for us.
Voice
What an incoming call goes through with us
An incoming call isn't a notification: it's a journey, and that journey is drawn with the mouse. A time condition decides before anything else, a menu directs, a queue distributes, and every unplanned case has its own way out.
- Greeting menus, opening hours, holidays and public holidays
- Queues with several distribution strategies, permanent agents or connected on demand
- Reports and a wallboard: who picks up, how fast, and what got lost
- An on-call switch anyone can flip from their phone
Announcements are typed on a keyboard, a synthetic voice reads them.
On our side
Six points we're precise about
Zero-touch provisioning
For Snom and Yealink, the phone comes out of the box, gets plugged in, and fetches its configuration the first time it starts up.
And the extension on the computer
For those who prefer it: an app on Windows and macOS, or the same extension in a browser tab, with no install.
Your numbers stay yours
You keep your current numbers, and we're the ones who build the porting file. None of your callers has to note down a new one.
Three sites, on three continents
Europe in Paris, Asia in Singapore, North America in Hillsboro. Your system is hosted on your continent's site.
Analysis of your calls stays in Europe
Transcription and analysis run on our own infrastructure, in Europe, whichever site hosts your system. One exception, flagged as such: the optional voice agent relies on an external service.
The price
What gets billed, and what doesn't
Our invoice has four lines: a one-off setup fee; then, every month, your actual usage, the capacity you reserve in simultaneous calls, and your numbers.
- No per-user subscription: equipping one more person doesn't change the amount
- A workshop phone used twice a month doesn't cost what a sales phone costs
- You size on your calls at the same time, not on your headcount
- The structure of the calculation is detailed on the pricing page
Your checklist
Eight questions to ask before choosing
Whatever path you settle on, here are the questions that change the bill and the daily experience. They apply to any provider, us included, and the answer deserves to be obtained in writing.
- What's billed per user, and what isn't?
- Are calls included, or billed separately?
- What can I change myself, and what goes through a ticket or a partner?
- Where is my data hosted, and where does the analysis of my conversations run?
- What phones can I plug in for a front desk, a workshop or a meeting room?
- Who owns the numbers, me or the provider?
- What happens at termination, and if I switch work tools one day: does my telephony follow?
- Who answers when I call support, and do they have access to my call records?
Quote
Get your telephony priced
Give us your simultaneous calls, your minutes and the countries where you want numbers. You'll have an amount to set against it.