Car garage
Martin Garage
Mr Martin spends his days in the workshop. He wants to know what a customer asked without calling back to find out.
A typical day
A shared answering service: Sophie answers for three companies
Sophie is a fictional character, as are her three companies, and their portraits are AI-generated. The garage and Dupont Accountancy record their calls, and their greeting tells the caller so: that is what makes it possible to send the summary.
Accountancy firm
Dupont Accountancy
Everything is tracked in the firm's Odoo. A callback request must arrive there with its context.
Physiotherapist
Delcourt Physiotherapy
Secretarial service booked for mornings only. In the afternoon, an AI assistant answers instead.
One day
A day in a shared answering service, from 8:47 am to the end of the month
8:47 am
A customer calls the garage
On Sophie's screen, before she answers[Martin Garage] Lefèvre
L
Mr LefèvreHello, I'd like to bring my car in on Thursday.
SophieMartin Garage, good morning Mr Lefèvre.
For SophieShe did not have to work out which company was being called.
8:52 am
An appointment to book
SophieThursday at 9 am, does that suit you?
L
Mr LefèvrePerfect, thank you.
Sophie taps “Appointment” during the call (example tags)
MessageAppointmentUrgentTo call back
For the garageA few minutes after the call, Mr Martin receives an e-mail with a summary of the conversation. The agreed time slot is in it.
10:30 am
A client calls Dupont Accountancy
C
Client of the firmI have a doubt about my tax return. Can the accountant call me back?
SophieOf course, I'll pass your request on to her.
For Dupont AccountancyIn the firm's Odoo, a task appears with the call summary. The accountant knows what it is about before calling back.
12:00 noon
Delcourt Physiotherapy closes, the AI assistant takes over
P
PatientHello, I'd like an appointment tomorrow morning.
AI
The practice's AI assistantDelcourt Physiotherapy is closed this afternoon, but I will take your request. What is your name?
For Delcourt PhysiotherapyThe patient speaks to someone instead of hearing an answering machine, and their appointment request is taken.
Month end
Each company's statement
Sophie bills each company by the number of calls. She filters the call list on last month and on the company's tag: the number shown is the one she bills.
For SophieNothing left to recount by hand.
Fromno-reply@axivox.comToatelier@garage-martin.exampleSubjectAppointment requested: +32 470 00 00 00
A customer has requested an appointment.
Number: +32 470 00 00 00
Call on 12 November 2026, 8:55 am
Summary: the customer is bringing in their car on Thursday at 9 am. The secretary confirmed this slot.
On the company's side
What the client company receives after each call
In the example, the garage installs nothing. It receives a short e-mail, written once and for all by the person who administers the secretarial service.
- The conversation summary is added when the call is recorded
- Each company chooses: an e-mail, or a task in its Odoo. A missed call notifies it too
Setting it up
Adding a company to the secretarial service: three steps
For the person who administers the secretarial service. The detail, screen by screen, is in the guide.
Its number
Ported to us, or forwarded to us. It reaches the same team as the others.
Its greeting
The name shown when it rings, its hours, and what answers next: a message, or an AI assistant.
Its call report
An e-mail, or an entry in its Odoo, whichever the company prefers.
The dial plan, call tags and call events are documented screen by screen.
Open the guideFurther reading
On the same subject
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Odoo
VoIP telephony for Odoo: the record opens as it rings, click to call, and rules that create a ticket, an opportunity or a task.
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Virtual number
A virtual landline, mobile, national, shared-cost or toll-free number, in 100 countries. Order it online and choose where it rings.
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The softphone
Receptionist mode, CRM actions written into your tool, drag-and-drop transfer, calls taken with you on mobile. Windows, macOS, browser.
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Call centers
Queue, live wallboard, per-agent reports and call recording: the tools of a call center inside your phone system, with no separate ACD software.
See the page
Quote
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