Numbers everywhere
A local number in 100 countries, ordered online. The number sets where your customers call you, your team stays where it is.
The principle
VoIP in three sentences
VoIP stands for “voice over IP”: your voice travels like any other data, over your Internet connection. A phone number becomes an address that points to whatever you decide: an extension, a phone system, a mobile. It is no longer tied to a wall socket.
- No more dedicated phone line for each extension
- A number rings where you want, and changing it takes two clicks
- Telephony joins the rest of your IT tools
What changes
What a business gains from VoIP
VoIP is not a cheaper telephone. It is telephony that follows the way a company is organised, instead of imposing its own.
An extension wherever you are
An app on your computer, the browser with nothing to install, or a compatible desk phone.
A phone system that adapts
Menus, opening hours, queues: the path of your calls is drawn with a mouse and changed without a technician.
A team on the move
A colleague changes office or works from home: their extension follows them, and so does their number.
Calls that leave a trace
Call list, tags, reports and, if you decide so, recording.
Your tools plugged in
Your CRM or ERP receives the call: the record opens, and the tool is written to from the call.
The requirements
Seven things to demand from a business VoIP provider
They apply to any provider. Here is what we answer to each.
| What to demand | What Axivox does |
|---|---|
| Keep your number | Porting: we build the file, and the setup is ready before the switch-over. |
| Infrastructure that holds up | Three sites, in Europe, Asia and North America, under permanent monitoring. |
| Numbers in your countries | 100 countries covered, 65 orderable directly online. |
| A phone system you set yourself | The dial plan is drawn with a mouse, or described to the AI. |
| Measured quality | During the call, a probe detects when audio is silent in one direction. |
| A link with your tools | Odoo, API request, AI voice agent. |
| Data under control | Call analysis stays on our servers, in Europe. |
Depending on your situation
Four ways to move to VoIP
No hardware
The virtual phone system
A hosted phone system, no box in a closet, that your teams set up themselves.
See the phone system
Your IPBX
The SIP trunk
You keep your IPBX, only the carrier changes.
See the SIP trunk
Numbers
The virtual number
A number in 100 countries, ringing where you decide.
See the numbers
Extensions
The softphone
Receptionist mode, drag-to-transfer, CRM written into from the call.
See the softphone
Moving to VoIP
Five steps
The timetable depends mainly on number porting, which follows the procedure set by each country's regulator.
You take stock of what you have
Numbers, extensions, opening hours, the departments that receive calls. A one-page plan is enough.
You choose the form
Hosted phone system, SIP trunk for an IPBX you keep, or both.
We build the setup
Extensions, dial plan and numbers are ready before the switch-over.
Your numbers are ported
On the agreed day, they arrive on the new setup.
You adjust it yourself
Later changes are made in the interface, without a ticket.
Frequently asked questions
What people ask us before choosing
What internet connection do I need for VoIP?
A stable business-grade connection is enough: a call uses little bandwidth. What matters is the quality of the link, not its top speed.
Can I keep my current phone number with VoIP?
Yes. The number is ported to Axivox following the procedure set by each country's regulator, and we build the file with you.
Will my current desk phones work with VoIP?
Many IP phones do. The list of compatible models is published, and the softphone takes over for the other extensions.
What happens to my existing IPBX?
You can keep it. A SIP trunk brings it the numbers and the calls: only the carrier changes.
Who manages the VoIP phone system day to day?
You do. Opening hours, menus and queues are changed in the interface, without asking a technician.
Further reading
On the same subject
Page
Virtual phone system
A hosted business phone system, no cabinet in a closet: extensions, greeting, queues and numbers are set from a browser.
See the page
Page
SIP trunk
A SIP trunk for the IPBX you already have: your numbers arrive on it, your outgoing calls go out through us, and your extensions don't move.
See the page
Page
Virtual number
A virtual landline, mobile, national, shared-cost or toll-free number, in 100 countries. Order it online and choose where it rings.
See the page
Page
Number porting
Change carrier without changing number: we build the porting file, submit it and follow up until the switch-over.
See the page
Quote
Tell us about your current telephony.
Tell us how many extensions, which numbers and which tools. We tell you how we would build it, and we price it.