Address
Where we are
EVOCOM SRL, Rue de Saint-Paul 11, 1457 Walhain, Belgium. Phone: +32 10 77 00 06. Write to us at sales@axivox.com. A visit is arranged in advance, a phone call is enough.
Quote
Tell us where you stand
Describe your situation in a few lines, through the form or the chat at the bottom of the page. If your installation is in production and something is wrong right now, call +32 10 77 00 06.
Where to start
Three ways to reach us
You're looking for our address, a demo, or a price. The rest of the page covers the other paths.
Demo
See the platform in action
Thirty minutes, screen-shared, on your own cases. We build your greeting during the call instead of running through slides. Ask for a demo, or call us directly.
Offer
Get a price right now
Give us your simultaneous calls, your minutes and the countries where you want numbers: those are the three things no price can be taken seriously without. Fill in the quote form, answer within one business day.
The channels
The other paths
Chat and e-mail cover almost everything. The phone stays for escalating an incident already reported.
The fastest
The chat at the bottom of the page
Click the bubble in the bottom right and ask your question. Someone picks up the thread from there, and you have no form to fill in and no address to type. It's the shortest path for a simple question.
In writing
A question that needs a considered answer
Write to sales@axivox.com. E-mail leaves a record on both sides, which is worth more as soon as there are figures, attachments or several people involved. If your question is about an amount, go through the quote form instead: it asks upfront for the things no price can be calculated without.
An incident
Your installation is in production
Open a ticket by e-mail to sales@axivox.com, with the three useful details (see below). Writing it down leaves a record on both sides and follows the incident through to resolution. Keep the phone for escalation, when an open ticket isn't moving fast enough: +32 10 77 00 06.
Press
Journalists, analysts, partners
We don't have a dedicated inbox. Write to sales@axivox.com with Press in the subject: your message will be passed to management.
Privacy
Your personal data
One single address: privacy@axivox.com. Access, rectification, erasure, objection. The detail of what we collect and what we do with it is on the privacy page.
Who answers
People who run the platform
Whether you go through chat, e-mail or phone, you reach a team that runs the platform day to day, not an outside call centre. It sees your calls and the state of your installation while it's answering you.
- A diagnosis grounded in evidence, ticket by ticket
- And if the fault is on our side, we say so
- Chat to move fast, a ticket to track an incident
What speeds things up
What to give us, depending on the request
An incident: one ticket, and three details
Write to sales@axivox.com: the number that was calling, the number called, and the time to the minute. With those three details we find the call in our records and tell you what happened. One call precisely identified is worth more than ten described from memory. The phone stays for escalation, if the ticket isn't moving.
A price: three numbers
The number of calls you need to handle at once, your monthly minute volume, and the countries you call. Those are what determine an amount, and the quote form asks for them in that order. The pricing page explains first what the price is calculated on, if you'd like to estimate it yourself.
A how-to question: the guide first
The user guide shows each screen one by one, with the matching screenshots. Many questions get answered there faster than by e-mail, and it's open to everyone.
If you're already a customer
Many requests don't need us at all
There's a category of message we'd rather not receive: the ones asking for a setting you can change yourself in two minutes, without waiting for our reply.
- An exceptional closure to set in the opening hours
- An extension to create for a new hire
- A number to redirect to another department
- A greeting to rewrite
All of that is handled from the interface, and the guide shows you where. Keep us for what deserves it.
Legal notice
Who publishes this service
The Axivox service is published by EVOCOM SRL, Rue de Saint-Paul 11, 1457 Walhain, Belgium, registered with the Crossroads Bank for Enterprises under number BE 0873.155.495. Axivox is the commercial brand under which Evocom publishes its telephony service.
Phone: +32 10 77 00 06. Sales: sales@axivox.com. Personal data: privacy@axivox.com.
The detail of what we collect, what we do with it and your rights is on the Privacy page.